Resource Administrator - ADULT HOME SHARE

New Directions is a social service agency offering a wide range of resources and services that foster people’s hopes and dreams and their communities.

We are currently seeking a Resource Administrator to join and support the Adult Home Share (AHS), and the Community Supports and Outreach (CS&O) teams. Adult Home Share is a holistic and person led supported living/residential model for people with intellectual disabilities and/or mental health issues.  AHS connects the person wanting supports with a Home Share Provider.  Community Supports & Outreach provides community and home-based supports to adults living with intellectual/physical/ mental health challenges who reside in their family home, and specialized supports to those who live independently in the community. This includes Deaf Supported Independent Living and Shared Living Services.

The Resource Administrator is responsible for the administrative and office support functions and front-end reception with both areas. The Administrator ensures accurate and timely reporting and documentation, maintains databases, schedules training logistics, manages compliance records, and oversees the office's technological and stationary requirements. The Administrator serves as a liaison between internal and external stakeholders, ensuring that Adult Home Share is positively represented as a reliable first point of contact. 

Position details are as follows:

(.8) - Resource Administrator with AHS

(.2) - Resource Administrator with CS&O

What you will do:

• Maintains and updates files, databases, and trackers for Home Share Providers and individuals supported by Adult Home Share and Community Support & Outreach services. 
• Audits documentation and ensures compliance with standards; supports in reporting requirements for licensing and funding. 
• Processes invoices and manages transactions. 
• Compiles, maintains, and provides reports and statistics as requested (e.g., training records, staff lists, incident reports). 
• Manages training registration and tracking for staff and Home Share Providers. 
• Schedules and coordinates appointments, meetings, and training requirements; maintains on-call schedules and equipment. 
• Provides clerical and technology support to staff, including document preparation, photocopying, and initial computer setup. 
• Manages office supplies, forms, mail distribution, and incident report databases. 
• Maintains SharePoint updates, safety records, and identification processes for staff. 
• Assists in exploring and implementing new program resources as approved. 

What you will bring:

• Minimum of one (1) year of experience in an administrative role, preferably in the non-profit sector or within a clinic setting. 
• Post-secondary education (degree or diploma) in Business Administration from a recognized post secondary institution. A combination of education and experience may be considered. 
• Intermediate proficiency in Microsoft Office suite, including Outlook, Excel, Word, PowerPoint, SharePoint, and Dynamics 365. 
• Strong organizational skills, a keen attention to detail, and the ability to maintain strict confidentiality. 
• Excellent customer service abilities; sensitivity to customer issues and understanding the importance of diplomacy and confidentiality. 
• Proven ability to foster and maintain effective working relationships with internal and external contacts. 
• Clear and concise verbal and written communication skills. 
• Fluency in American Sign Language is considered an asset.