Resource Lead - FAMILY STEPPING STONES

New Directions is a social service agency offering a wide range of resources and services that foster people’s hopes and dreams in their communities.

Child Home Services (CHS) is one of the many service areas within New Directions. This service area offers a range of home supports (i.e., family supports, foster home, group care homes, individualized homes, independent living, mentored living) to children, youth, and families who are dealing with challenges related to the experience of trauma and/or living with a disability. Our community-based resources are designed to support connection with family and community, a sense of belonging, and provide opportunities to engage in a meaningful life. This is achieved by creating a home environment that welcomes the participation of the child or youth as a member, supporting their pursuit of interests and goals, and helping maintain and strengthen the bond between the child or youth and their significant others. We provide an environment that is non-judgmental, safe, and caring.

Responsibilities include (but are not limited to):

•    •    Provide administrative, reception, data entry and clerical services, requiring knowledge of different    reporting mechanics, compliance requirements, internal/external procedures.
•    Assist with staff scheduling upon request.
•    Oversee day-to-day program procedures and recommend changes when necessary.
•    Participate in the development of service area specific policy and procedures.
•    Order and maintain office supplies, protective equipment and select house supplies for service area (upon request)
•    Maintain and update files and client database.
•    Assist in developing and executing internal efficiencies to ensure a streamlined and well-functioning day-to-day work environment.
•    Assist in processing invoices, including a range of internal/external transactions with our service providers.
•    Assist in developing and editing a variety of internal forms.
•    Oversee and update funding sheets
•    Process timesheets
•    Ensure all documentation is completed as per licensing and New Directions requirements: individual logs/daily recordings/charts, appointments, contact with family and other professionals, incident reports, other documents (as requested)
•     Responsible for compiling and timely submission (i.e., by the first working day of the month) of monthly attendance sheets and billing forms, including billing of additional child support hours.
•    Ongoing review of the Home’s E-logs – uploading and file as requested
•    Monthly meetings with Case Managers in Family Stepping Stone homes

 The successful candidate will have:

• Completion of high school (or grade 12 equivalent) and additional business administration training from a recognized college or institution 
• Two to three years of experience in administrative roles that handle confidential information. 
• Strong computer and data entry skills, with a minimum 60 w.p.m. typing in Microsoft Word, proficiency with Microsoft Excel and the full Microsoft Office Suite, and the ability to continuously learn new database processes. Experience working with SharePoint (or similar) and PowerPoint is considered an asset.
• Ability to self-manage time and balance work in order to meet strict timelines for the completion of tasks and competing priorities.
• Strong organizational skills, a keen attention to detail, and the ability to maintain strict confidentiality.
• Clear and concise verbal and written communication skills and a demonstrated ability to be diplomatic in handling all situations.
• Effective problem-solving ability and excellent customer service skills.
• The ability to work independently and as a part of a team.
• Valid Class 5 Driver’s License with access to a vehicle
 A combination of experience, training and education may be considered for this position.

The salary range for this 70-hour bi-weekly position is $23.63 to $30.71 per hour, dependent upon education and/or experience of the successful candidate.  A full benefits package (which include Health and Dental Benefits, Long Term Disability Benefits, and a Pension Plan) is provided to regular full-time staff. 

The successful candidate will be subject to Criminal Record, Child Abuse Registry, Prior Contact, and Adult Abuse Registry Checks. 

   The closing date for all applications is December 27th 2024 at 4:30pm

We thank all applicants for their interest in New Directions; however, only those selected for an interview will be contacted.

New Directions is committed to equity and diversity and especially welcomes applications from persons of all sexual orientations and gender identities, Indigenous persons, persons with disabilities, visible minorities, and newcomers to Canada. We strive for a skilled workforce that reflects the diversity of the people we support and contributes to the diversification of ideas.

Accommodations for accessibility purposes are available for candidates taking part in all aspects of the selection process.